Terms of service

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You can paste this directly into your Shopify “Terms of Service” page and edit anything you want.

Terms of Service

Last updated: 15.11.2025

Welcome to Stokoutee!
By using our website or placing an order, you agree to the terms below. We keep things simple and clear so you know exactly how everything works.

1. Using Our Website

  • You must be at least 18 years old to shop with us.

  • Please don’t use our site for anything illegal or harmful.

  • We may refuse service or cancel orders if something doesn’t seem right (for example: suspicious activity, incorrect info, or misuse of the website).

2. Products & Availability

  • We do our best to show our products as clearly as possible (photos, colors, details).

  • Sometimes items can sell out or become unavailable. If that happens, we’ll let you know right away.

3. Prices & Payment

  • All prices are shown in EURO, including VAT where required.

  • Prices can change from time to time.

  • You’ll see all costs (including shipping) before checking out.

  • Payments are processed through Shopify’s secure checkout system.

4. Order Process

  • When you place an order, you’ll get an email confirming we received it.

  • We’ll notify you again when your order has been shipped.

  • We may cancel an order if something is wrong (for example: item unavailable, pricing error, or suspected fraud).

5. Order Cancellation (1 Hour Window)

  • You can cancel your order within 1 hour after placing it.

  • Just contact us as soon as possible at stokoutee@gmail.com

  • After 1 hour, your order may already be processed and cannot be canceled.

  • This does not affect your legal right to return your order once you receive it.

6. Shipping

  • Delivery times may vary depending on your location and the carrier.

  • You’ll receive a tracking number once your order ships.

  • Please double-check your address when ordering—if the address is incorrect, we can’t replace lost packages for free.

7. Returns & Refunds

  • You have 14 days after receiving your order to return it if you’re not happy with it.

  • Items must be unused and in their original packaging.

  • Return shipping costs are paid by you unless the item arrived damaged or incorrect.

  • More details can be found in our Return & Refund Policy.

8. Items That Cannot Be Returned

We can’t accept returns for:

  • Custom or personalized items

  • Perishable goods

9. Website Content

All images, text, and content on our website belong to Stokoutee.
Please don’t copy or use them without our permission.

10. Third-Party Services

We use Shopify as our store platform.
When you check out, you may also be using services from payment providers or shipping partners who have their own policies.

11. Liability

We always try our best, but:

  • We are not responsible for any indirect or unexpected damages from using our website or products.

  • Our responsibility is limited to the amount you paid for your order.

(This does not affect your consumer rights.)

12. Changes to These Terms

We may update these terms when necessary.
If we make changes, we’ll update the date at the top of this page.
Using our site after changes means you accept the new terms.

13. Contact Us

If you have any questions, feel free to reach out:

Stokoutee
Email: stokoutee@gmail.com